MR PORTERのインスタグラム(mrporter) - 6月26日 16時00分

Now that's a summer uniform.
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Head to The Sun Shop for more warm weather essentials. #MRPORTER

[BIHAKUEN]UVシールド(UVShield)

charlesmellersh I’ve now been waiting for 10 days for an order to dispatch with no sign of when that might happen. I’ve waited for over 30minutes to get through to customer service, the second phone call was cut off after waiting for 20 minutes ..., this is a joke. Could someone reply to this message and start dealing with the mess created by your sale - it’s hardly a surprise that the sale caused a rush of orders ... and yet you seem ill prepared to deal with the situation. Bring back Mr Porter of old

willbangor @leanbhbeag yeah...exactly the same experience. Horrendous customer service for a “high end” retailer! I want to cancel my order and just grab the same stuff from @end_clothing as they can magically still manage to get items to you next day during sale times. Unfortunately i can’t even cancel as all I receive is an automated response ??

leanbhbeag @willbangor yeah I ordered on the 17 June and am still waiting .... and waiting - Aaaaand don’t expect a response to any emails you might send - nooo they have an automated system response saying they may be late in responding during a sale....... really am sorry that I used this crowd - takes the good out of buying something!

cliffwuisan Bad Customer care! My order from June 21 still have no news of when it will be dispatched. Sent 3 emails inquiring the matter with no single reply. Called internationally to your customer care number and got shut off after having to wait for 20 minutes! Can ya at least reply this message and do something about it??

willbangor @martha_turner__.__ unfair on all the excellent online retailers such as @oipolloi_of_cottonopolis @end_clothing @matchesfashion etc than can handle some increased demand and provide excellent service. Just steer clear of Mr Porter.

cliffwuisan @charlesmellersh did your order ever arrived? Mine still have no news after 8 days and many non replied emails and cut off phone calls...really bad customer care @mrporterlive

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